A Modelling and Reasoning Framework for Representing and Orchestrating Service Level Agreement Behaviour

John Strassner, Miguel Ponce de Leon

    Research output: Contribution to conferencePaperpeer-review

    Abstract

    This paper describes a new electronic Service Level Agreement model that is part of the DEN-ng information model. A new knowledge representation method is used to extract knowledge from the model and associate it with knowledge from ontologies, enabling a system to reason about how to best orchestrate behaviour to meet the terms and conditions of the Service Level Agreement, even if business, user, and/or environmental conditions change. Such intelligent automation can save significant operational expenditures and ensure that customers receive the services that they have contracted for, thereby reducing customer churn.
    Original languageEnglish
    Publication statusPublished - 2009
    EventeChallenges 2009 - Istanbul, Turkey, Istanbul, Turkey
    Duration: 01 Jan 2009 → …
    http://www.echallenges.org/e2009/default.asp?page=secure-doc&docid=7879&paperid=2247&paper.refno=99&paper.siteid=9&versionid=5484&number=

    Conference

    ConferenceeChallenges 2009
    CityIstanbul, Turkey
    Period01/01/2009 → …
    Internet address

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