E-relationships – emergence and the small firm

Research output: Contribution to journalReview articlepeer-review

42 Citations (Scopus)

Abstract

The e-business model has become an integral feature of business practice. Its existence has created an extra electronic layer to business relationships. This has facilitated close partnerships to add unique and complex electronic components to their relationships that are not easily copied by other firms. The emergence of e-relationships is detailed and their value creating potential explored. The e-relationship concept is then applied to the small firm. The strategic and implementation barriers that inhibit small firms from capitalising on such relationships are examined. E-relationships are found to offer competitive advantage to few small firms. Critical to an e-relationship’s success is the relationship orientation of the partners.

Original languageEnglish
Pages (from-to)115-122
Number of pages8
JournalMarketing Intelligence & Planning
Volume21
Issue number2
DOIs
Publication statusPublished - 01 Apr 2003

Keywords

  • Competitive advantage
  • Electronic resources
  • Information technology
  • Relational databases
  • Small firms

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