Hospitals and healthcare institutions are today clamouring to find ways to ensure that their organisations will become more efficient and cost effective. With TQM defined as managing the entire organisation so that it excels in all dimensions of the services that are important to its customers, it appears to be the solution to the challenge that many hospitals are faced with. This article presents the findings from a quantitative research study focusing on the factors surrounding quality implementation in the Irish healthcare sector and is part of a larger research project.
|Number of pages||7|
|Journal||Managing Service Quality: An International Journal|
|Publication status||Published - 01 Oct 1999|
- Quality management