Purpose of the research: This study focuses on staff knowledge sharing activity in higher education institutions (HEIs), which is recognised as being at low levels in these organisations. The advent of social media and its adoption by organisations in the form of enterprise social networks (ESN) is gathering pace, and its usefulness to organisational knowledge sharing can be seen through a number of characteristics it shares with a knowledge management technique known as communities of practice. A conceptual model is presented with enterprise social networks and virtual communities of practice (vCoP) at its core. The formal objective of the research is to investigate how ESN can enable staff knowledge sharing in vCoP in HEIs. Methodology: The study is based on a 12 month Action research project in the host organization, a medium-sized HEI in Ireland. The study is qualitative in nature and data collection instruments included focus groups and semi-structured interviews. Findings: The findings indicate that management support is a key antecedent for the establishment if an active knowledge sharing environment. Management must facilitate and encourage knowledge sharing activities rather than mandating or instructing them. Implications: The findings have implications for HEIs in their attitudes towards knowledge sharing and their understanding of its importance. The findings can also help in the creation and management of active knowledge sharing communities in HEIs and will be of interest to practitioners and researchers working in this area.
|Journal||Journal of Advances in Higher Education (JAHE)|
|Publication status||Published - 2018|