Managing empowerment and control in an intranet environment

Aidan Duane, Pat Finnegan

Research output: Contribution to journalArticlepeer-review

37 Citations (Scopus)


An intranet Increases in sophistication and complexity as it evolves. This evolution leads to an increasing need for control over the intranet. However, this Is a contentious issue, as an intranet is deemed to be an empowering technology. Consequently, intranet control systems must balance empowerment and control so as not to negate each other. This paper investigates intranet control activities and their effect on users' perceptions of empowerment throughout the evolution of an intranet in Hewlett Packard (Ireland). The growth of the intranet is charted as a six-stage model that illustrates an evolution of purpose, control and empowerment. The control strategies for managing the intranet implemented at each stage are investigated, and their resultant effects on empowerment are evaluated. The study reveals the importance of balancing control strategies with empowerment initiatives in managing intranet environments. Based on the evidence available, the study recommends the implementation of specific controls at particular stages in the evolution of an intranet in order to achieve control systems that balance empowerment and control.

Original languageEnglish
Pages (from-to)133-158
Number of pages26
JournalInformation Systems Journal
Issue number2
Publication statusPublished - Apr 2003


  • Model
  • case research
  • control
  • empowerment
  • intranet
  • stages of growth


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