The effective management of health services and the delivery of quality systems in Irish healthcare institutions have increased in significance in recent years. Consumers (patients) are expecting more of healthcare providers and are demanding higher standards of care and service. Simultaneously, those paying for health services have become more concerned about rising health costs and possible inefficiencies. As a result there is widespread interest in understanding what makes for an effective health service and in developing better practices to improve existing approaches to healthcare management and delivery. Reviews developments in qualityservice management in the Irish healthcare sector and focuses attention on the need for the development of a model for quality implementation in healthcare institutions.
|Number of pages||7|
|Journal||Managing Service Quality: An International Journal|
|Publication status||Published - 01 Oct 2002|
- European Foundation for Quality Management
- Health care
- Public sector