Quality management in Irish health care

Kay Ennis, Denis Harrington

Research output: Contribution to journalArticlepeer-review

21 Citations (Scopus)

Abstract

This paper reports on the findings from a quantitative research study of quality management in the Irish health-care sector. The study findings suggest that quality management is what hospitals require to become more cost-effective and efficient. The research also shows that the culture of health-care institutions must change to one where employees experience pride in their work and where all are involved and committed to continuous quality improvement. It is recommended that a shift is required from the traditional management structures to a more participative approach. Furthermore, all managers whether from a clinical or an administration background must understand one another's role in the organisation. Finally, for quality to succeed in the health-care sector, strong committed leadership is required to overcome tensions in quality implementation.

Original languageEnglish
Pages (from-to)232-243
Number of pages12
JournalInternational Journal of Health Care Quality Assurance
Volume12
Issue number6
DOIs
Publication statusPublished - 1999

Keywords

  • Culture
  • Employee involvement
  • Health care
  • Kaizen
  • Professionals
  • TQM

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