Requirements for designing service management systems in an Open Service Market

Vincent P. Wade; W. Donnelly; J. Hall

doi:10.1117/12.261244

Requirements for designing service management systems in an Open Service Market

Vincent P. Wade, W. Donnelly, J. Hall

Research output: Contribution to journal › Conference article › peer-review

Abstract

The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele-educational services.

Original language	English
Pages (from-to)	258-269
Number of pages	12
Journal	Proceedings of SPIE - The International Society for Optical Engineering
Volume	2953
DOIs	https://doi.org/10.1117/12.261244
Publication status	Published - 1996
Externally published	Yes
Event	Broadband Strategies and Technologies for Wide Area and Local Access Networks - Berlin, Germany Duration: 07 Oct 1996 → 07 Oct 1996

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AB - The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele-educational services.

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DO - 10.1117/12.261244

M3 - Conference article

AN - SCOPUS:57949099493

VL - 2953

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JO - Proceedings of SPIE - The International Society for Optical Engineering

JF - Proceedings of SPIE - The International Society for Optical Engineering

SN - 0277-786X

Y2 - 7 October 1996 through 7 October 1996

ER -

Requirements for designing service management systems in an Open Service Market

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