Requirements for designing service management systems in an Open Service Market

Vincent P. Wade, W. Donnelly, J. Hall

Research output: Contribution to journalConference articlepeer-review


The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele-educational services.

Original languageEnglish
Pages (from-to)258-269
Number of pages12
JournalProceedings of SPIE - The International Society for Optical Engineering
Publication statusPublished - 1996
Externally publishedYes
EventBroadband Strategies and Technologies for Wide Area and Local Access Networks - Berlin, Germany
Duration: 07 Oct 199607 Oct 1996


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