The introduction of the European Open Service Market will place greater emphasis on the design and development of services which can co-operate to provide end-users with integrated customizable end-to-end services. This is increasingly evident in the growth in sophistication of customer service requirements. This paper examines the trends and evidence which underlie the development of service management systems for such a market. The paper proposes a design approach which focuses on the inter-domain aspects of service management and presents the development of an example enterprise mode for management for tele-educational services.
|Number of pages||12|
|Journal||Proceedings of SPIE - The International Society for Optical Engineering|
|Publication status||Published - 1996|
|Event||Broadband Strategies and Technologies for Wide Area and Local Access Networks - Berlin, Germany|
Duration: 07 Oct 1996 → 07 Oct 1996