Service Innovation Diagnostics: Guidelines for Developing and Validating a Measure of Service Innovation Capability Maturity

Tadhg Blommerde

    Research output: Contribution to conferencePoster

    Abstract

    Success does not depend on singular, discrete service innovations, but the ability to achieve them repeatedly and continuously, labelled service innovation capability (Lillis et al., 2015) • Organisations are unable to diagnose their service innovation capability performance (Hogan et al., 2011) • Lack of measures that observe guidelines in their development and that neglect the assessment of maturity, or sophistication with which this capability is executed
    Original languageEnglish
    Publication statusPublished - 2017
    EventWIT Research Day 2017 - Waterford, Ireland, Waterford, Ireland
    Duration: 01 Jan 2017 → …

    Conference

    ConferenceWIT Research Day 2017
    CityWaterford, Ireland
    Period01/01/2017 → …

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