Abstract
Success does not depend on singular, discrete service innovations, but the ability to achieve them repeatedly and continuously, labelled service innovation capability (Lillis et al., 2015) • Organisations are unable to diagnose their service innovation capability performance (Hogan et al., 2011) • Lack of measures that observe guidelines in their development and that neglect the assessment of maturity, or sophistication with which this capability is executed
| Original language | English |
|---|---|
| Publication status | Published - 2017 |
| Event | WIT Research Day 2017 - Waterford, Ireland, Waterford, Ireland Duration: 01 Jan 2017 → … |
Conference
| Conference | WIT Research Day 2017 |
|---|---|
| City | Waterford, Ireland |
| Period | 01/01/2017 → … |