Technology Adoption in post-conflict regions: EdI Adoption in Kosovo after the war

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17 Citations (Scopus)


Post-conflict developing regions are special cases of developing countries which have received little attention in information systems research. They are emergency situations which attract significant aid designed to help create economic stability through, for example, the use of IT. This study compared the experiences of Electronic Data Interchange (EDI) adoption in the extreme environment of a post-conflict region to other developing regions. Presenting data gathered from 68 companies in Kosovo, this paper provides an in-depth examination of EDI technology adoption in a post-conflict region. The findings suggest that EDI adoption in Kosovo comprises different features when compared with other developing countries, indicating that current theories of technology adoption have not fully accounted for EDI adoption in post-conflict regions. From this finding, implications for interventions in post-conflict regions are drawn. This paper contributes to the understanding of technology adoption processes and offers new insight into the process of technology adoption in this context. This paper provides a starting point for further work which creates a basis for more effective interventions in post-conflict zones, contributing to economic development and stabilisation.

Original languageEnglish
Pages (from-to)65-84
Number of pages20
JournalJournal of Global Information Management
Issue number3
Publication statusPublished - Jul 2011


  • Conflict
  • Developing countries
  • E-business
  • Electronic data interchange
  • Neo-institutionalism
  • Supply chain management
  • Technology adoption theory


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