Since the wide scale adoption of computers into all facets of business in the late eighties the spread of information and communications technology (ICT) has been relentless. The person charged with ensuring the efficient running of ICT in the Institute of Technology (IoT) sector in Ireland is the IT Manager (ITM). This study concentrates on the effectiveness of IT management in the sector by identifying from the literature the contributory factors to good IT management and comparing these factors with the practice of ITMs in the sector. The findings indicate a sector which is conservative in its approach to the introduction of new technologies and where the demands placed on the ITMs in the sector and the expectations of the role leave room for improvement if ITMs are to operate at optimum levels of effectiveness. All IT Managers, currently working in an Institute of Technology, were contacted to answer surveys based on ITM leadership. This was followed up with face-to-face interviews with all ITMs at their own workplaces to discuss various aspects of IT management including the scope of the role of an ITM, challenges faced, issues critical to success and most appropriate key performance indicators (KPIs) to measure the effectiveness of the ITMs within each organisation. The aim of the study is to measure the current effectiveness of IT management in the sector and to propose a more general instrument to determine IT management effectiveness.
|Publication status||Unpublished - 2014|
- IT Management effectiveness, leadership and measurement