User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery

Helen Hayden; Terry O'Brien; Maoilíosa Ó Rathaille

doi:10.1108/03074800510575348

User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery

Helen Hayden, Terry O'Brien, Maoilíosa Ó Rathaille

Department of Computing and Mathematics

Research output: Contribution to journal › Article › peer-review

13 Citations (Scopus)

Abstract

This paper describes a comprehensive user survey carried out in an Irish higher education academic library (Waterford Institute of Technology library service) as part of a strategic initiative to engage with library users.

Original language	English
Pages (from-to)	43-57
Journal	New Library World
Volume	106
Issue number	1/2
DOIs	https://doi.org/10.1108/03074800510575348
Publication status	Published - 2005

Keywords

Academic libraries, Customer service management, Ireland, Strategic planning, Surveys, User studies

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User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service deliveryOther version, 0 bytes

http://repository.wit.ie/id/document/275

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User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery

Abstract

Keywords

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