User survey at Waterford Institute of Technology Libraries: How a traditional approach to surveys can inform library service delivery

Helen Hayden, Terry O'Brien, Maoilíosa Ó Rathaille

Research output: Contribution to journalArticlepeer-review

13 Citations (Scopus)

Abstract

This paper describes a comprehensive user survey carried out in an Irish higher education academic library (Waterford Institute of Technology library service) as part of a strategic initiative to engage with library users.
Original languageEnglish
Pages (from-to)43-57
JournalNew Library World
Volume106
Issue number1/2
DOIs
Publication statusPublished - 2005

Keywords

  • Academic libraries, Customer service management, Ireland, Strategic planning, Surveys, User studies

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